Refund Policy

We want every customer to feel comfortable purchasing from BaZi Insight. This policy explains when and how refunds are considered for our digital reports and other paid features.

1. Nature of digital products

Reports sold on this site are digital products. Once a report has been generated and delivered to your account, it has been rendered specifically for the birth information you provided. For this reason, delivered reports are generally not eligible for a refund.

2. Cases where a refund can be reviewed

We will review refund requests in good faith for the following situations:

• Duplicate payment. If you were charged more than once for the same report, we will refund the duplicate charge.
• Technical failure. If a report could not be generated because of a technical fault on our side and we are unable to deliver it within a reasonable time, we will refund the order.
• Mistaken purchase that was not yet delivered. If you contact us before the report has been generated and delivered, we will cancel the order and refund the payment.

3. Cases where refunds are typically not granted

• You changed your mind after a report has been delivered.
• You disagree with the reflective interpretation in the report.
• You provided incorrect birth information and would like a re-run (we are happy to regenerate the report instead).

4. How to request a refund

To request a refund, please email support@example.com with:

• Your order number (for example BA20260504XXXXXX).
• The email address used at checkout.
• A short description of the issue.

5. Processing time

Approved refunds are issued through the original payment method. Once approved, refunds typically appear in your account within 5 to 10 business days, depending on your bank or card issuer. International transfers may take longer.

6. Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved more quickly through our support channel. Disputes opened without prior contact may delay any refund decision.

7. Statutory rights

Nothing in this policy limits any non-waivable statutory rights you may have as a consumer in your country of residence.

8. Contact

For refund questions, write to support@example.com.